In our daily life, we live our values ethically and honestly. Check out our compliance initiatives.

FS Ethics Hotline enhances our commitment to transparency, ethics and integrity. It is an independent, confidential and impartial communication tool available to FS stakeholders and employees for reporting violations or suspected violations of the provisions described in our Code of Ethics.

Code of Ethics for Employees
Code of Conduct for Suppliers
Ethics Hotline

How it works

The Ethics Hotline can be used by any person who feels negatively affected by FS due to a violation of the Code of Ethics or our values that has not been solved via the usual means, such as the line manager, the human resources department, the legal department or the department responsible for his or her relationship with FS.

Among the violations that can be reported, we highlight those related to internal controls, standards, policies, ethics, environment, auditing matters and irregularities in accounting and management reports.

Reports may be made in Portuguese and English and, whenever possible, should contain sufficient data to enable the investigation of the facts, for example:

  1. Full name of those involved (accused and victim)
  2. Place where the event occurred
  3. Dates and times when the event occurred
  4. Witnesses
  5. Description of the facts
  6. Companies, departments or areas involved
  7. nformation on documents or contracts related to the violation
  8. Possible documentary evidence
  9. Other additional information

Communication channels

Please note: When you make a report, you will receive a file number. Write that number down! We use the online Ethics Hotline platform to communicate with you, and you can follow up on your report or submit additional information by entering this number.

Electronic form
Access the form:


Toll-free number available 24/7.
0800 792 1013


Frequently Asked Questions

Why does FS have an Ethics Hotline?

FS has an Ethics Hotline designed to improve its ethical values in line with the Code of Ethics, the principles of corporate governance, the laws in force in the country and the U.S. Foreign Corrupt Practices Act (FCPA).

Who can make a report?

Employees, suppliers, customers and members of the Executive Board and the Board of Directors of FS, as well as representatives of the community.

Can I only make reports if I have concrete evidence of what happened?

The reports must be based on facts that help the investigation. In the absence of concrete evidence, you should suggest witnesses in the report. If the information is not sufficient to conduct a proper investigation, additional information will be requested and must be provided within 20 days by the whistleblower.

Can I only report current situations or can I also report past events?

You can also report past events.

How does the Company deal with reports?

The Ombudsman is the area appointed by the Board of Directors to lead the investigation of reports or other matters arising from the Channel and to manage the flow of information with the Board of Directors. The reports are handled through a formal process conducted by the Ombudsman team.

How does confidentiality work?

All reported cases are assured confidentiality, independence, impartiality and fairness in the treatment, investigation and filing of the information received. The rights of the whistleblower and the people mentioned are also guaranteed. No form of retaliation against those who use this space in good faith will be tolerated, regardless of the result of the investigation. For this reason, this tool should be used conscientiously, lending credibility to the process.

If the report proves to be true, what penalties can the wrongdoer face?

Whenever a report is confirmed, corrective actions are taken. The severity of the penalties depends on the type of report and the facts reported. The actions may take the form of merely reporting the event to the superiors of those involved, counseling with HR, formal warnings and dismissal.

How long does it take to respond to the complaint and what information is made available to the whistleblower?

The idea is to act quickly and effectively. However, the time needed to conclude the investigation will depend on the complexity of the report, but it should not take more than 45 days.

Is it possible to follow up on reports?

Whenever a whistleblower makes a report, he/she receives a file number that can be used to submit additional information or follow up on the progress and  result of the investigation..

What if I lose the file number?

It will be necessary to make another report.

How is the whistleblower informed of the case outcome and the penalties and actions applied to the wrongdoer?

Whenever a case is closed, the whistleblower will have access to this information on the report follow-up page regardless of the outcome.
In order to respect the right to privacy of all those involved, the actions adopted by FS and the penalties incurred by the wrongdoer are not usually communicated to the whistleblower.