FS’s Ethics Hotline enhances our commitment to transparency, ethics and integrity. It is an independent, confidential and impartial communication tool available to FS stakeholders and employees for reporting violations or suspected violations of the provisions described in our Code of Ethics.
The Ethics Hotline can be used by any person who feels negatively affected by FS due to a violation of the Code of Ethics or our values that has not been solved via the usual means, such as the line manager, the human resources department, the legal department or the department responsible for his or her relationship with FS.
Among the violations that can be reported, we highlight those related to internal controls, standards, policies, ethics, environment, auditing matters and irregularities in accounting and management reports.
Reports may be made in Portuguese and English and, whenever possible, should contain sufficient data to enable the investigation of the facts, for example:
Please note: When you make a report, you will receive a file number. Write that number down! We use the online Ethics Hotline platform to communicate with you, and you can follow up on your report or submit additional information by entering this number.
Access the form:
Toll-free number available 24/7.
0800 792 1013
FS has an Ethics Hotline designed to improve its ethical values in line with the Code of Ethics, the principles of corporate governance, the laws in force in the country and the U.S. Foreign Corrupt Practices Act (FCPA).
Employees, suppliers, customers and members of the Executive Board and the Board of Directors of FS, as well as representatives of the community.
The reports must be based on facts that help the investigation. In the absence of concrete evidence, you should suggest witnesses in the report. If the information is not sufficient to conduct a proper investigation, additional information will be requested and must be provided within 20 days by the whistleblower.
You can also report past events.
The Ombudsman is the area appointed by the Board of Directors to lead the investigation of reports or other matters arising from the Channel and to manage the flow of information with the Board of Directors. The reports are handled through a formal process conducted by the Ombudsman team.
All reported cases are assured confidentiality, independence, impartiality and fairness in the treatment, investigation and filing of the information received. The rights of the whistleblower and the people mentioned are also guaranteed. No form of retaliation against those who use this space in good faith will be tolerated, regardless of the result of the investigation. For this reason, this tool should be used conscientiously, lending credibility to the process.
Whenever a report is confirmed, corrective actions are taken. The severity of the penalties depends on the type of report and the facts reported. The actions may take the form of merely reporting the event to the superiors of those involved, counseling with HR, formal warnings and dismissal.
The idea is to act quickly and effectively. However, the time needed to conclude the investigation will depend on the complexity of the report, but it should not take more than 45 days.
Whenever a whistleblower makes a report, he/she receives a file number that can be used to submit additional information or follow up on the progress and result of the investigation..
It will be necessary to make another report.
Whenever a case is closed, the whistleblower will have access to this information on the report follow-up page regardless of the outcome.
In order to respect the right to privacy of all those involved, the actions adopted by FS and the penalties incurred by the wrongdoer are not usually communicated to the whistleblower